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How Do You Add Money To Securus

How Do You Add Money To Securus

2 min read 24-11-2024
How Do You Add Money To Securus

Adding money to a Securus account allows friends and family to support incarcerated loved ones. This comprehensive guide outlines various methods for depositing funds, addressing common questions and troubleshooting potential issues.

Understanding Securus Technologies

Securus Technologies is a major provider of communication services for correctional facilities. They offer a range of services, including phone calls, video visits, and messaging. Adding money to a Securus account allows inmates to access these services.

Methods for Adding Money to Securus

Several options exist for depositing funds into a Securus account. Choose the method most convenient for you:

1. Online via the Securus Website

  • Steps: Visit the Securus website (www.securustech.net), locate the "Add Money" or similar section, and follow the on-screen prompts. You'll need the inmate's name and ID number. Most major credit cards and debit cards are accepted.
  • Pros: Convenient, accessible 24/7.
  • Cons: Requires internet access.

2. Using the Securus Mobile App

  • Steps: Download the Securus app from your smartphone's app store. Log in or create an account. Find the "Add Money" function and follow the instructions. The process mirrors the website version.
  • Pros: Convenient for mobile users.
  • Cons: Requires a smartphone and app download.

3. By Phone

  • Steps: Call the Securus customer service number (often found on their website). You'll be guided through the process of adding money using a credit or debit card.
  • Pros: Helpful for those uncomfortable with online transactions.
  • Cons: May involve longer wait times.

4. In-Person Kiosk (Limited Availability)

  • Steps: Some correctional facilities have Securus kiosks where you can deposit funds using cash or a card. Check with the specific facility for availability.
  • Pros: Cash option available.
  • Cons: Limited availability; requires travel to the facility.

5. Money Order or Check (Generally Not Recommended)

  • Steps: While possible, sending money orders or checks is generally slower and less convenient than other methods. Check with the facility for specific instructions.
  • Pros: An alternative for those without cards.
  • Cons: Slow processing times, increased risk of loss or delay.

Frequently Asked Questions (FAQs)

Q: How long does it take for the money to be added to the inmate's account?

A: Typically, online and app deposits are almost instantaneous. Phone and kiosk deposits are usually processed within minutes to a few hours. Money orders and checks take significantly longer.

Q: What are the fees associated with adding money?

A: Securus charges fees, which vary by method. Check their website or app for the most up-to-date fee schedule. These fees are usually disclosed before you complete the transaction.

Q: What if I encounter a problem adding money?

A: Contact Securus customer support immediately. They can troubleshoot issues and provide assistance. Their contact information is readily available on their website.

Q: Can I add money to multiple accounts at once?

A: Yes, most methods allow adding money to multiple accounts after you log into your account.

Q: What if I don't know the inmate's Securus ID number?

A: Contact the correctional facility directly to obtain the inmate's Securus ID or account information.

Conclusion

Adding money to a Securus account is crucial for maintaining communication with incarcerated loved ones. By understanding the different methods and addressing potential issues, you can ensure a smooth and efficient process. Remember to always check the Securus website for the latest information on fees and available methods. It’s always recommended to use the online or app method for fastest processing.

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